# FAQ

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<summary>What is a VIN?</summary>

The car's vehicle identification number (VIN) is the identifying code for a specific automobile. The VIN serves as the car's fingerprint, as no two vehicles in operation have the same VIN. A VIN is composed of 17 characters (digits and capital letters) that act as a unique identifier for the vehicle. A VIN displays the car's unique features, specifications and manufacturer. The VIN can be used to track recalls, registrations, warranty claims, thefts and insurance coverage.

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<summary>What is an AutoGrab ID?</summary>

An AutoGrab ID (AGID) is our market-leading identifier for vehicles in the AutoGrab catalogue. It serves as the canonical source of metadata for any vehicle across the platform.

For example, the registration plate CCU542 resolves to AGID 3583316061320587 — representing all 2022 Tesla Model Y MY22 1sp Auto SUV RWD 220kW 350Nm Electric 5DR 5-seat models currently on the market. While a VIN maps to exactly one AGID, every other vehicle sharing the same make, model, and specification will map to that same ID.

Note that colour is not a factor in AGID assignment — two otherwise identical vehicles of different colours will share the same AGID.

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<summary>How do AutoGrab Valuations Work?</summary>

AutoGrab’s Valuation captures the asking prices from the past week for a specific vehicle’s year, make, model, and variant at a given mileage, sourced from private sellers and dealers within a selected state. It excludes government charges but includes GST, assuming the vehicles are in good condition and fitted with standard OEM accessories.

Leveraging advanced machine learning and updated weekly, our pricing integrates active listings and recently delisted data from public marketplaces. AutoGrab emphasises the most recent data to deliver comprehensive valuations that reflect current market trends.

Each estimate includes a confidence score, which indicates AutoGrab’s certainty in the valuation. Two key factors determine this score:

* The number of vehicles listed in the past 365 days for the specific vehicle type
* A detailed accuracy analysis of the pricing algorithm for that vehicle type

The confidence score ranges from 0 to 1, with 1 representing the highest confidence level more detail on how the confidence score is determined is available here: [AutoGrab Confidence Score](/valuation/valuation/autograb-confidence-score.md)

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<summary>Where can I get customer support?</summary>

You can get assistance by&#x20;

* submitting a support ticket at [www.autograbhelp.zendesk.com](https://devhub.autograb.com/autograb/www.autograbhelp.zendesk.com)
* calling or emailing your account representative
* calling us with non-urgent matters on 1800 531 718

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<summary>How do I know the current status of each endpoint?</summary>

Go to <https://status.autograb.com.au/> to view the current system state.

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