These are frequently asked questions about AutoGrab and our products.

What is a VIN?

The car's vehicle identification number (VIN) is the identifying code for a specific automobile. The VIN serves as the car's fingerprint, as no two vehicles in operation have the same VIN. A VIN is composed of 17 characters (digits and capital letters) that act as a unique identifier for the vehicle. A VIN displays the car's unique features, specifications and manufacturer. The VIN can be used to track recalls, registrations, warranty claims, thefts and insurance coverage.

What is an AutoGrab ID?

An AutoGrab ID or AGID is a unique identifier for a vehicle in our catalogue. All vehicles inside AutoGrab reference this as the source of metadata about the vehicle.

Where can I get customer support?

You can get assistance by

  • submitting a support ticket at www.autograbhelp.zendesk.com

  • calling or emailing your account representative

  • calling us with non-urgent matters on 1800 531 718

How do I know the current status of each endpoint?

Go to https://status.autograb.com.au/ to view the current system state.

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