FAQ

These are frequently asked questions about AutoGrab and our products.

What is a VIN?

The car's vehicle identification number (VIN) is the identifying code for a specific automobile. The VIN serves as the car's fingerprint, as no two vehicles in operation have the same VIN. A VIN is composed of 17 characters (digits and capital letters) that act as a unique identifier for the vehicle. A VIN displays the car's unique features, specifications and manufacturer. The VIN can be used to track recalls, registrations, warranty claims, thefts and insurance coverage.

What is an AutoGrab ID?

An AutoGrab ID or AGID is a unique identifier for a vehicle in our catalogue. All vehicles inside AutoGrab reference this as the source of metadata about the vehicle.

How do AutoGrab Valuations Work?

AutoGrab’s Valuation captures the asking prices from the past week for a specific vehicle’s year, make, model, and variant at a given mileage, sourced from private sellers and dealers within a selected state. It excludes government charges but includes GST, assuming the vehicles are in good condition and fitted with standard OEM accessories.

Leveraging advanced machine learning and updated weekly, our pricing integrates active listings and recently delisted data from public marketplaces. AutoGrab emphasises the most recent data to deliver comprehensive valuations that reflect current market trends.

Each estimate includes a confidence score, which indicates AutoGrab’s certainty in the valuation. Two key factors determine this score:

• The number of vehicles listed in the past 365 days for the specific vehicle type

• A detailed accuracy analysis of the pricing algorithm for that vehicle type

The confidence score ranges from 0 to 1, with 1 representing the highest confidence level

Where can I get customer support?

You can get assistance by

• submitting a support ticket at www.autograbhelp.zendesk.com

• calling or emailing your account representative

• calling us with non-urgent matters on 1800 531 718

How do I know the current status of each endpoint?

Go to https://status.autograb.com.au/ to view the current system state.